Terms & Conditions

These Terms & Conditions (“Terms”) govern all services, products, estimates, and work performed by JetGlow Aviation, LLC (“JetGlow,” “we,” “us,” or “our”) for any customer, aircraft owner, operator, lessee, or authorized agent (“Customer”).

By requesting services, approving an estimate, scheduling work, or allowing JetGlow access to an aircraft, the Customer agrees to these Terms in full.
 

1. Scope of Services

JetGlow provides non-structural aircraft appearance and cosmetic services, which may include but are not limited to:

• Aircraft exterior detailing and cleaning

• Window and transparency cleaning, polishing, and restoration

• Brightwork polishing and protection

• Paint enhancement and cosmetic correction

• Ceramic coatings and surface protection

• Interior cosmetic cleaning (non-structural, non-mechanical)

• Approved consumable product sales

• 
  Unless explicitly stated in writing, JetGlow does not perform maintenance, repairs, alterations, or inspections requiring FAA certification.

2. No Maintenance or Airworthiness Authority

JetGlow services are cosmetic and appearance-based only unless explicitly contracted otherwise in writing and performed by appropriately certificated personnel.

• JetGlow does not certify airworthiness

• JetGlow does not approve aircraft for return to service

• JetGlow does not replace or override required inspections

• Customer remains solely responsible for aircraft airworthiness, logbooks, and regulatory compliance

Any reference to “inspection,” “condition,” or “assessment” refers only to cosmetic appearance, not mechanical or structural integrity.
 

3. Estimates, Pricing, and Changes

• All estimates are non-binding unless explicitly stated otherwise in writing

• Final pricing may change due to:

  • Aircraft condition differing from initial assessment

  • Environmental factors

  • Access limitations

  • Additional labor required to achieve agreed cosmetic results

Customer approval will be obtained for material cost increases when reasonably possible.
 

4. Customer Responsibilities

Customer represents and warrants that:

• They are the owner or authorized agent of the aircraft

• The aircraft is safe to access and free from hazardous conditions

• All required permissions (FBO, airport authority, hangar owner) are granted

• JetGlow may access the aircraft for agreed services

Customer must disclose known defects, fragile components, aftermarket coatings, or prior damage before work begins.
 

5. Risk of Pre-Existing Conditions

Aircraft surfaces, windows, paint, and interiors may have pre-existing wear, oxidation, micro-cracks, crazing, delamination, or chemical sensitivity.

Customer acknowledges that:

• Cosmetic services may reveal but do not cause underlying defects

• Some surfaces may not achieve “like-new” condition

• Window restoration does not guarantee elimination of all distortion or defects

JetGlow is not responsible for latent or hidden conditions revealed during normal service.
 

6. Limitation of Liability

To the maximum extent permitted by law:

• JetGlow’s total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim

• JetGlow shall not be liable for:

  • Loss of use

  • Downtime

  • Charter revenue loss

  • Consequential or incidental damages

  • Delays due to weather, access, or third-party actions

Customer assumes all risk associated with cosmetic aircraft services.
 

7. Indemnification

Customer agrees to defend, indemnify, and hold harmless JetGlow Aviation, LLC, its owners, employees, contractors, and affiliates from any claims, damages, or liabilities arising from:

• Aircraft operation

• Regulatory non-compliance

• Misrepresentation of authority or condition

• Third-party claims related to Customer’s aircraft
   

8. Payment Terms

• Payment terms are stated on the invoice or estimate

• Payment is due upon completion unless otherwise agreed in writing

• Late payments may incur interest and collection costs

• JetGlow reserves the right to withhold future services for unpaid balances
   

9. Scheduling, Delays, and Force Majeure

JetGlow is not responsible for delays caused by:

• Weather

• Airport or FBO access restrictions

• Aircraft availability

• Mechanical grounding

• Acts of God or force majeure

Schedules are best-effort, not guaranteed.
 

10. Photographs and Media Use

JetGlow may photograph or video aircraft before, during, or after services for:

• Quality documentation

• Training

• Marketing and promotional use

Customer may opt out of marketing use in writing prior to service.
 

11. Product Disclaimer

Any products sold or applied are provided as-is, subject to manufacturer warranties where applicable. JetGlow makes no independent warranties beyond proper application.
 

12. Governing Law and Venue

These Terms shall be governed by the laws of the State of Wisconsin, without regard to conflict-of-law principles. Venue shall be exclusively in Wisconsin courts.
 

13. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
 

14. Acceptance

By authorizing JetGlow to perform services, Customer acknowledges they have read, understood, and agreed to these Terms & Conditions.